Production and Shipping
PRODUCTION TIME & AVAILABILITY
As all Pamela Card Jewelry pieces are made to order by our skilled team in Vancouver, we ask you to please allow 2 weeks for production prior to shipping. After your piece has been produced, we will ship it out and inform you by email with a tracking number attached.
SHIPPING & DUTIES
We insure all packages at their full value to protect your merchandise in case of loss. Please note, we are not responsible for international taxes and duties or delays incurred by customs. Please ensure your delivery information is correct and secure as unfortunately we cannot refund lost packages based on incorrect addresses. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. All items ship from Vancouver, Canada.
If you have any questions or concerns regarding shipment of your order, please feel free to contact us at firstname.lastname@example.org.