Returns and Exchanges

All Pamela Card Jewelry purchases are final and while we do not accept returns, we will be pleased to exchange your piece or offer you credit within 14 days of delivery. Please feel comfortable to contact to discuss your specific situation. Any personalized or custom made pieces will not be eligible for exchange or return for credit.

If an exchange or credit is requested, the customer is in charge of the shipping costs required to return the item and original sipping costs will not be refunded. All exchanged items must be sent back in original, unused condition and with all original boxes/pouches and must be sent back within 14 days of receipt. We will not accept exchanges that do not meet our policy standards and the product(s) will be returned back to you.

For international returns, please use the following description on your package "Canadian Returned goods - not for sale/no commercial value". If this information is not stated, custom duties may be applied once the package enters Canada and the duty charge will be deducted from your exchange/store credit.

We’re here to help you. Pamela Card Jewelry has a great customer service team that is ready to assist with your jewelry questions. Please do not hesitate to get in touch with questions or concerns prior or post purchase at we will do our best to provide genuine, honest and timely service.